Frequently Asked Questions

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Our team is made up of medical professionals and estheticians. Depending on the service you are receiving, a member of our team with the proper licensing, training, and certifications, will attend to you.

Please email us at service@goatathleticspa.com with any questions or concerns and we will get right back to you!  (Tip: this isn't the best way to contact us about your appointment. For that, please call your store directly.)

Yes. We do not want to charge no-show penalties, but we have learned that we need to enforce this policy as a deterrent because of how common it is for customers to not show up for their appointments. We know your time is valuable, but we hope that you can appreciate that the time of our team is important too, and find value that we offer the ability to have an appointment. Thank you for being courteous of their time and letting us know when you cannot keep your appointment. 

At this time we don't require 24 hours notice. Let us know at any time before your appointment begins and we will happily cancel your appointment without penalty so that we can make room for another guest.

However, if we don't hear from you, we will charge a $50 fee.

We do not accept insurance as our procedures are all cosmetic and are not covered by insurance. 

We do accept HSA/FSA cards as payment, yes!

Yes. We do not store your credit card information at our stores or even in our computers. When we swipe your card to store it (for monthly membership billing) your information is stored by our PCI compliant merchant processing partner.